Comments on: The Art of Cremation Phone Inquiries: 3 Steps to Better Client Decisions

By: Funeral Blog. The official blog for the funeral & cemetery professions. » Blog Archive 7 Tools To Help You Better Understand Your Families

Wed, 10 Sep 2014 13:25:57 +0000

[…] blog article, social media post or business initiative. You can even use it to improve the way you communicate offline with your families, too. The possibilities are endless. When you’re done, no one, and I mean no one, will know your […]

By: Mobi Medical Supply

Mobi Medical Supply — Mon, 28 Oct 2013 08:34:00 +0000

Excellent post. I especially like the phrases to avoid and use instead when talking to clients. Not many people know that their ability to communicate well can make or break a business. Overall, while there is certainly a ‘technical’ aspect to good service, such as making sure clients get the right options according to their budget and needs, ultimately it’s just about making sure you build a good relationship and that you personally, take an interest in their loved one’s departure.

By: Funeral Blog. The official blog for the funeral & cemetery professions. » Blog Archive A Look Back On NFDA 2013 [With Pictures] » Funeral Blog. The official blog for the funeral & cemetery professions.

Fri, 25 Oct 2013 17:24:40 +0000

[…] time to get back to work! Our blog manager’s first stop was Lacy Robinson’s NFDA workshop, “The Art of Cremation Phone Inquiries: 3 Steps to Better Client Decision”. This was a workshop you shouldn’t miss out on, which is why we wrote a summary blog on it! […]

By: James Faber

James Faber — Thu, 24 Oct 2013 21:49:00 +0000

It is interesting to me that, even though we only sell cremation supplies direct to funeral homes and crematories, how many phone inquiries we receive. It tells me that there is a portion of the market that does not have a relationship with a funeral home / director and is shopping price.