Businesses are always looking for methods to improve customer happiness and service delivery in the ever-changing world of customer service outsourcing. In an episode of The Future Workforce Podcast, Jose Herrera, the creator of HireHoratio.com,…
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A flow chart call center process is becoming increasingly necessary for call centers that want to be more efficient. For starters, it helps call centers visualize their entire workflow to identify and fix any inefficiencies.…
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Want to know how to start a BPO company? With tons of businesses looking to outsource their non-core activities, starting a BPO company has never been more lucrative! In this article, we’ll show you how…
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Offering attractive employee benefit packages is essential in today’s competitive employment market to draw in and keep top personnel. Employees now want complete benefits that meet their varied needs and improve their general well-being in…
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Liam Martin, co-founder and chief innovation officer of Time Doctor, and Michael, chief data scientist, discussed the new area of predictive workforce analytics and its ramifications for the support sector in the ‘Benchmarking helpdesk software‘…
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In today’s very competitive job market, providing competitive pay is more crucial than ever. According to a Glassdoor survey, nearly 67% of job searchers regard income as their top priority when evaluating job offers. This…
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Are you thinking of setting up your own virtual assistant business? You’ve come to the right place. With more companies relying on remote workers, working as a virtual assistant (VA) is easier than ever. In this…
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A crucial indicator of success in the ever-evolving field of customer service is productivity. Michael, the chief data scientist, and Liam Martin, the co-founder and chief innovation officer of Time Doctor, recently presented a webinar…